Customer Information

Returns & Refunds

We want you to love your Knot & Grain Dining table. If for any reason you are not completely satisfied, we offer a straightforward returns process.

Returns

You may return your item within 30 days of delivery, provided it is in its original condition and packaging. To initiate a return, please contact our team at info@knotandgraindining.com with your order number and reason for return.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.

Non-Returnable Items

Bespoke or made-to-order pieces are non-returnable unless they arrive damaged or faulty.

Damaged or Faulty Items

If your item arrives damaged or with a fault, please contact us with photographs and we will arrange a replacement or full refund at no cost to you — this is all included in our 5 year warranty.

Contact Us

For any questions about your order or our returns policy, please don’t hesitate to get in touch: info@knotandgraindining.com